Shipping Policy

At Ontreo, we aim to provide a smooth, fast, and reliable shopping experience for every customer.

Order Processing

Orders are processed within 1–2 business days after confirmation.
You will receive order confirmation and tracking details once your order is shipped.

Free Shipping

We offer FREE Shipping Across India on all eligible orders.
No hidden delivery charges during checkout.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on selected products and locations across India.
Customers can pay in cash at the time of delivery.

Delivery Time

Estimated delivery times:

Kerala: 2–5 business days
Other states in India: 4–8 business days
Delivery time may vary for remote locations.

Order Tracking

Tracking details will be shared via SMS, Email, or WhatsApp after dispatch so you can easily track your package.

Delivery Delays

Delivery may occasionally be delayed due to weather conditions, courier issues, public holidays, or unexpected situations beyond our control.

Incorrect Address

Please ensure your shipping address and contact details are accurate. Ontreo is not responsible for delays caused by incorrect information provided by customers.

Damaged or Missing Products

If you receive a damaged product or missing item, contact our support team within 24 hours of delivery with proper photos and order details.

Contact Support

For any shipping or delivery assistance, feel free to contact the Ontreo support team.