Refund Policy

At Ontreo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

* Returns must be requested within 7 days of receiving your order.
* Items must be unused, in their original condition, and in the original packaging.
* Products showing signs of use, damage, or missing parts may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos as proof. We will review the issue and provide a suitable resolution.

Refunds

* Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* Approved refunds will be processed within 5–7 business days.
* The refund will be credited to your original payment method.